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Account Executive

Remote

Full-time

Competitive + Commission

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Remote

The Commerce Engine is a tech-enabled TikTok Shop operating partner, not a TikTok agency. We run TikTok Shop end-to-end for established UK consumer and DTC brands — strategy, storefront and daily operations, affiliate creator programmes, LIVE commerce, and performance reporting — under one contract and one account team.

We were founded by senior operators from the platform and agency sides of the business, and we take operational responsibility for results rather than simply managing media spend. AI and automation sit across our operating stack, which means a small, senior team delivers a quality of work that would normally require far greater headcount. It also means everyone here works on real accounts from day one.

The UK social commerce market is moving quickly and the category is still being defined. This is a genuine opportunity to build expertise in a channel that most brands have not yet worked out.

ABOUT THE ROLE

The Account Executive is the operational engine of a client account. You will run the day-to-day of two to four TikTok Shop clients alongside an Account Manager: keeping the shop trading properly, running the affiliate creator programme, supporting the LIVE schedule, and turning performance data into something a client can act on.​

This is a delivery role with real commercial weight. Our clients pay us to grow attributable Shop GMV, and the quality of the operational layer — listing accuracy, creator throughput, sampling logistics, LIVE readiness, reporting discipline — is what determines whether that number moves. You will be measured on the performance of the accounts you support, not on activity volume.

You will also be close to the client. You will join weekly calls, write the reports, answer the day-to-day questions, and over time take ownership of workstreams end to end. For the right person this is a direct path to Account Manager.

WHAT YOU WILL BE DOING

Client account delivery

  • Owning the day-to-day operational running of your accounts, supported by an Account Manager

  • Preparing agendas, reports and follow-ups for weekly client calls, and leading sections of those calls yourself

  • Keeping client trading calendars, promotional plans and content schedules on track

  • Acting as a reliable first point of contact for routine client queries

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Shop operations

  • Managing TikTok Shop Seller Centre end to end — listings, variants, pricing, promotions, stock accuracy and catalogue health

  • Overseeing order flow, fulfilment and returns, and resolving issues with client and platform contacts

  • Planning and executing platform moments and seasonal campaigns, from set-up through to post-event review

  • Maintaining shop health metrics and acting on platform compliance and policy requirements

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Affiliate and creator programmes

  • Sourcing, vetting and onboarding affiliate creators at volume against client category and audience briefs

  • Running sampling and seeding operations, including logistics, tracking and follow-up

  • Setting and managing commission structures, briefs, target lists and creator incentives

  • Managing creator relationships day to day and identifying top performers worth investing behind

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LIVE commerce

  • Building LIVE run sheets, product line-ups and stock plans, and preparing hosts and studio teams

  • Supporting or running broadcasts, including in-stream merchandising and moderation

  • Analysing LIVE performance and feeding the findings into the next stream

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Reporting and insight

  • Producing weekly and monthly client reports covering GMV, conversion, creator performance, content and paid contribution

  • Interrogating the numbers rather than just presenting them — identifying what is driving performance and recommending what to do next

  • Monitoring platform changes, competitor activity and category benchmarks, and briefing the team on what matters

WHAT WE ARE LOOKING FOR

Essential

  • A strong academic record - a 2:1 or above from a leading university, in any discipline

  • Around one to three years’ experience in social commerce, influencer or affiliate marketing, e-commerce, marketplace operations or agency account management — or a strong internship record with clear operational responsibility

  • Working knowledge of TikTok as a platform and a real understanding of how creator-led commerce works

  • Confident with data: able to build and interrogate a performance report in Excel or Google Sheets without supervision

  • Excellent organisational skills and the ability to run several accounts and deadlines concurrently

  • Clear, professional written and verbal communication with clients, creators and internal teams

  • Commercially minded — you understand that GMV, margin and conversion are the point

  • Comfortable in a fast-moving environment where the platform, and therefore the playbook, changes frequently

  • The right to work in the UK. We are not able to sponsor visas for this role.

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Nice to have

  • A second language, spoken and written to a professional standard. We work with brands across Europe and expect to open shops in additional markets, so French, German, Spanish or Italian is a genuine advantage.

  • Direct hands-on experience of TikTok Shop Seller Centre, TikTok Affiliate or TikTok Ads Manager

  • Experience managing creators or influencers at volume, including sample and seeding logistics

  • LIVE shopping or live broadcast experience in any capacity

  • Experience with Shopify, Amazon Seller Central or another marketplace back end

  • Familiarity with Looker Studio, Airtable, Notion or similar reporting and workflow tooling

HOW WE WORK

We are a flexible working business. You will be in our London office a maximum of one day a week; the rest of the time you choose where you work. Much of our sector still expects five days on site, and we do not. The trade-off is that we work to outcomes rather than hours, and we expect people to be organised, communicative, and reliable without supervision. LIVE commerce also runs to a broadcast schedule, so there will be occasional days built around a stream rather than around a standard nine-to-five.

WHAT YOU GET

  • Competitive salary reviewed annually, plus a performance bonus linked to client GMV growth

  • Flexible working with a maximum of one office day a week

  • 25 days’ holiday plus bank holidays, rising with length of service

  • Up to one month a year to work from anywhere

  • Pension contributions and private healthcare

  • Home working allowance and wellbeing support, including access to mental health services

  • A defined progression path to Account Manager with clear, written criteria

  • Meaningful ownership early — small senior team, no layers between you and the work

HOW TO APPLY

Send a CV and a short covering note — no more than 400 words — setting out one social commerce account you would want to work on and why, and what you would do in the first 90 days. We are interested in your commercial thinking, not your formatting.

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Applications to careers@thecommerceengine.co.uk with “Account Executive, TikTok Shop” in the subject line.

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Process

  • Introductory call (30 minutes)

  • Practical exercise: a short account review, completed in your own time and capped at three hours

  • Interview and exercise discussion with the account team, in person at our London office

  • Final conversation with a founder

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We aim to complete the process within three weeks and to give every applicant a clear decision.

The Commerce Engine is an equal opportunities employer. We welcome applications from every background and are happy to make reasonable adjustments at any stage of the process — just tell us what you need.

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